CRM is a software that stretch across different customer management systems those include service, sales and marketing. CRM is not service and sales management and automation it is also how we anticipate and engage our customers through the journey and excel their necessities.

CRM has helped Companies Gain Business Intelligence to Enhance Productivity and Profits. CRM is built to Increase Sales and Improve Service with Integration of Pre-Sales, Sales and Service functions.

CRM has Operational, Analytical and Collaborative capabilities using which Companies can work with internal and external entities with real time actionable data.

Functions of CRM

Automation

• Marketing Campaigns
• Sales Targets Vs Achievements
• Inquiry and Lead Management
• Sales Team Management
• Quotations
• Sales Order Processing
• Purchase Order Processing
• Stock / Inventory Management
• Sales Management and Warranty Tracking
• AMC Quotations and AMC Management
• Scheduled AMC Bill generation
• Service Ticketing and Customer Support
• Service Team Management
• Preventive Maintenance schedule
• Repair Estimates and Claim Management
• Payment Receivables
• Expense Management
• Virtual Attendance with Geo Tracking

Frequently used by

• On Field and Inside Sales Team
• Sales Coordinators and Managers
• On Field and Inhouse Service Team
• Service Coordinators and Managers
• Operations Team
• Department Heads
• Top Management

How to use

• With Licence On-Premise
• With Licence On-Cloud
• With Rental Subscription On-Cloud

 Devices

• Any device with minimum 5-6 inch screen
• Compatible with Android and iOS
• Requires Internet and Chrome browser

Where can it be used

• Head Office (All Departments)
• Branch Offices, Factory and Warehouse
• Distributors and Sales Partners
• Authorized Service Centres
• Call Centre

Why eNICE GLOBAL SOLUTIONS for CRM

• In-depth Functionality of Pre-Sales, Sales and Service
• Driven by Business Goals
• Scalable with modular deployment
• Built on an experience of 20+ years
• Built on best Business Practices
• Active at most locations with 4000+ users
• Easily handles large volume of data
• Works on slow Internet
• Can be integrated with other software

BENEFITS

PRE-SALES

• Tighter Control of Marketing expenses
• Helps to arrive at best way to Market your Products and Services
• Plan Go-To-Market strategy
• Reward and Promote Sales Achievers
• Encourage and Hand Hold Sales Laggards
• Better Sales forecasting
• Up to 30% faster Pipeline Progress
• Up to 18% higher Win Rate

SALES

• Up to 40% time saving in preparation of Quotation
• In-depth Sales analysis
• Increased Sales revenue

SALES – AMC

• AMC revenue forecasting
• Up to 16% increase in AMC sign-up
• Up to 12% increase in AMC renewals
• Up to 09% increase in AMC revenue collection

SERVICE

• Up to 20% increase in Customer Satisfaction
• Up to 12% reduction in Down Time (TAT)
• Up to 10% decrease in Service Visits
• Up to 13% decrease in Travel Cost

OPERATIONS

• Up to 11% faster Order Execution
• Facilitates Just in Time Inventory
• Up to 07% saving by stocking required Material and Finished Goods
• Inform Customers of Payment Outstanding
• Better Cash Flow and Cost Control
• Record and Manage Field team Expenses with Approvals

NICE GLOBAL SOLUTIONS is the current big thing and we are proud in embracing it on a vast scale. People from all walks of life are intrigued by the way IT is progressing at an overwhelming rate and transforming the digital world. If you are someone who is keen to learn about the newest technologies, digital industry, and the web in general, keep reading. Here, we have rounded up 7 best services and we have created a world-class knowledge-networked team of professionals that empowers us to provide high quality solutions to clients which is proven through continuous and repetitive businesses. Nice global will bring to you the latest in the field from across the world and in a timely manner help with the littlest problems with IT services.

Dynamics CRM Training by eNice is curated by industry professionals and will help you learn MS Dynamics CRM Development, Administration and Lightning web components. In this CRM training, you will learn how to customize your application including page layouts, fields, tabs, and business processes, create a secure CRM environment, maintain and import clean data, create high-value reports and dashboards, and set up workflow automation and many more.

Highlights of the Training:

• FREE Demo before Training gets started
• Training from the greatest Gurus
• 90% Practical Training & 10% Theory
• Live Online Training
• Learn from Basic to Advanced concepts in Dynamics CRM